Order Information, Terms and Conditions
Orders are subject to terms and conditions listed below. We suggest you print a copy for your records.
How to Order
On line, using our Secure Shopping Cart (click on "Add To Cart" buttons) Or by calling our toll free number, 1 800 821 1946.
Methods of Payment
Credit Card ( MasterCard, Visa, American Express, Discover)
No Sales Tax!
Since we are located in Oregon, one of the few states that do not have a sales tax, no sales tax will be applied to your purchase.
Shipping is free for orders over $100.00 that can be shipped via standard FedEx or UPS ground service within the Continental United States. Standard ground service is defined as packages not exceeding Oversize Two (length plus girth of 130 inches, 70 lbs in weight). Standard, free shipping applies to most items in our catalog. For the purposes of our shipping policy, Alaska is not considered part of the Continental United States.
What To Do If An Item Is Damaged During Shipment
Please contact our toll-free number, 1-800-821-1946, and advise us of the damage. If possible, take photos of the damage to the packaging and the damage to the item and email us a copy. Please re-pack the item in the original packing materials. We will arrange to have the package picked up and ship a replacement to you as soon as possible.
You may return an item for a refund or exchange if you are not completely satisfied. All we ask is that you advise us of your decision within 30 days of receipt of the merchandise.
We will not be undersold! If, prior to purchase, you find a lower price elsewhere, we will match the total cost (published price, plus shipping charges and sales tax) offered by any other on-line retailer. We reserve the right verify that the published price is current and is honored by the organization offering it.
Many of our artists accept commissions for custom work to meet your specific requirements. This can involve custom sizes or colors for an existing design, or the creation of a completely new design. For new designs, the artist may require an up-front, non-refundable design fee to produce sketches or samples. The design fee is applied to the purchase price of the item if you decide to go ahead with the project. A minimum deposit of 1/2 the value of the order is required when the order is placed. The balance is due when the order is ready to ship. If the order is canceled, you will be billed for work completed to the date of cancellation. Please note that custom pieces made to your specifications are not returnable.
Colors and Sizes
Due to the hand-crafted nature of art work, dimensions and colors may vary from those displayed in the catalog. Please be aware that colors shown on computer displays may not be directly comparable to paint chip or cloth swatches. If you are attempting color matches, please let us know; we may be able to provide samples.
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