The Secret Cove of St. Augustine

Shipping is free for orders over $50.00 that can be shipped via standard DHL, FedEx or UPS ground service within the Continental United States. Standard ground service is defined as packages not exceeding Oversize Two (length plus girth of 130 inches, 70 lbs in weight).

Orders $50.00 or less will be charged a $10.00 shipping and handling charge.

Some items, due to their size or weight do not qualify for standard ground service. These items, as noted in the catalog, require shipment by truck. Shipping charges will apply if non-standard or air (overnight, next day or third day) shipment is required. Your approval of shipping charges will be obtained before the order is processed. All shipments are FOB point of origin.

If you request air shipment, we will use our best efforts to ensure your package reaches its destination within the time frame required. Because we have no control over the performance of the shipping companies, no refunds for shipping charges will be given for late deliveries.

Please verify the shipping address before placing your order. In the event we incur additional shipping charges due to an incorrect or undeliverable address, you will be billed for such charges.

We take great care to see that your purchase arrives safely at your door. In the past eighteen years we have successfully shipped thousands of items throughout the United States.


No Sales Tax!

	Since we are located in Oregon, one of the few states that do not have a sales tax, no sales tax will be applied to your purchase.


Your Satisfaction is Guaranteed!

You may return an item for a refund or exchange if you are not completely satisfied. All we ask is that you advise us of your decision within 14 days of receipt of the merchandise.

Due to the hand-crafted nature of art work, dimensions and colors may vary. Rest assured that if you are not completely satisfied with your purchase, you may return the item for a refund. Just let us know within 14 days of receipt of the merchandise.

Custom works made to your specifications are not returnable.

	From time to time, due to price changes by suppliers, we may be required to adjust our prices accordingly. We reserve the right to do so without notice. If such a change affects your order, you will be notified before your order is processed.

Credit Card Charges

	Your credit card will be charged for your purchase when the order is received. When your order is confirmed, you will be notified of the approximate shipping date.

What To Do If An Item Is Damaged During Shipment

	Please contact our toll-free number, 1-800-821-1946, and advise us of the damage. We will arrange to have the package picked up and ship a replacement to you as soon as possible. Please re-pack the item in the original packing materials.

What To Do If You Wish To Return An Item

	Please re-pack the item in the original packing materials and call our toll free number, 1-800-821-1946, for return instructions. At that time we will provide the return shipping address. Once we have received the returned item in undamaged condition, we will issue a refund for the purchase price. Shipping charges are not refundable. For your protection, return shipments should be insured for the full value of the purchase. In the rare event the item is damaged in the return shipment, we will promptly notify you so that you can request re-imbursement from the shipping company. COD returns will not be accepted. Custom works made to your specifications are not returnable.

Custom Work

	Many of our artists accept commissions for custom work to meet your specific requirements. This can involve custom sizes or colors for an existing design, or the creation of a completely new design. For new designs, the artist may require an up-front, non-refundable design fee to produce sketches or samples. The design fee is applied to the purchase price of the item if you decide to go ahead with the project. A minimum deposit of 1/2 the value of the order is required when the order is placed. The balance is due when the order is ready to ship. If the order is cancelled, you will be billed for work completed to the date of cancellation. Please note that custom pieces made to your specifications are not returnable.
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Low Price Guarantee!

	We will not be undersold! If, prior to purchase, you find a lower price elsewhere, we will match the total cost (published price, plus shipping charges and sales tax) offered by any other retailer plus provide you with our excellent customer service. We reserve the right verify that the published price is current and is honored by the organization offering it.

Prices Subject To Change Without Notice