Decorative Art for Home, Office and Garden
Order Information, Terms & Conditions
| To Order |
| Use our Secure Shopping Cart (click on
"Add To Cart" buttons) Use the cart to purchase with a credit card Use the cart to pay by check: the cart will prepare an order form to mail with your check Order by phone: call us toll free, 1-800-821-1946, or Click here to send E-mail |
Orders are subject to terms and conditions listed below. We suggest you print a copy for your records. We accept MasterCard, Visa, American Express or personal checks. If you pay by check, please allow an extra seven days for processing. We are open seven days a week, 10am to 6pm Eastern time. |
| Free Shipping for orders over $100.00* (*some exceptions, see below for details) |
| Shipping is free for orders over $100.00 that can be shipped via
standard DHL, FedEx or UPS ground service within the
Continental United States. Standard ground service is defined as packages
not exceeding Oversize Two (length plus girth of 130 inches, 70 lbs in
weight).
Orders $100.00 or less will be charged a $10.00 shipping and handling charge. Some items, due to their size or weight do not qualify for standard ground service. These items, as noted in the catalog, require shipment by truck. Shipping charges will apply if non-standard or air (overnight, next day or third day) shipment is required. Your approval of shipping charges will be obtained before the order is processed. All shipments are FOB point of origin. Some Tom Torrens and Cricket Forge items are shipped via truck, as noted in the catalog. The cost of standard truck shipping is included in the price. Special truck shipment services, such as liftgate delivery, delivery to rural areas, or driveways not suitable for large trucks may incur additional delivery charges payable by the customer. In the event of a merchandise return, the cost of shipping to the customer will be deducted from the refund. Please be aware that truck shipments for Torrens sculptures typically range from $300 - $400. Free shipping does not apply to items on sale or custom orders, unless otherwise stated. If you request air shipment, we will use our best efforts to ensure your package reaches its destination within the time frame required. Because we have no control over the performance of the shipping companies, no refunds for shipping charges will be given for late deliveries. Please verify the shipping address before placing
your order. In the event we incur additional shipping charges due to
an incorrect or undeliverable address, you will be billed for such
charges. |
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| One-Year Warranty! |
| If any item you purchase develops a problem due to defective workmanship within one year of purchase, we will repair or replace it at our expense. This warranty does not apply to tarnishing, corrosion or damage that may occur due to exposure to the elements. The Secret Cove is not responsible for any consequential damages that may occur from the use or misuse of its products. |
| Low Price Guarantee! | ||
| We will not be undersold! If, prior to purchase, you find a lower price elsewhere, we will match the total cost (published price, plus shipping charges and sales tax) offered by any other retailer plus provide you with our excellent customer service. We reserve the right verify that the published price is current and is honored by the organization offering it. | ||
| Prices Subject To Change Without Notice | ||
| From time to time, due to price changes by suppliers, we may be required to adjust our prices accordingly. We reserve the right to do so without notice. If such a change affects your order, you will be notified before your order is processed. | |
| Credit Card Charges | |
| Your credit card will be charged for your purchase when the order is received. When your order is confirmed, you will be notified of the approximate shipping date. | |
| What To Do If An Item Is Damaged During Shipment | |
| Please contact our toll-free number, 1-800-821-1946, and advise us of the damage. We will arrange to have the package picked up and ship a replacement to you as soon as possible. Please re-pack the item in the original packing materials. | |
| What To Do If You Wish To Return An Item | |
| Please re-pack the item in the original packing
materials and call our toll free number, 1-800-821-1946, for return
instructions. At that time we will provide
the return shipping address. Once we have received the returned item in undamaged condition,
we will issue a refund for the purchase price, less the shipping costs we
incurred to send it to you. Shipping charges are
not refundable.
For your protection, return shipments should be insured for the full value of the purchase. In the rare event the item is damaged in the return shipment, we will promptly notify you so that you can request re-imbursement from the shipping company. COD returns will not be accepted. Clearance Sale items and Custom works made to your specifications are not returnable. | |
| Custom Work | |
| Many of our artists accept commissions for custom
work to meet your specific requirements. This can involve custom
sizes or colors for an existing design, or the creation of a completely
new design. For new designs, the artist may require an up-front,
non-refundable design fee to produce sketches or samples. The design
fee is applied to the purchase price of the item if you decide to go ahead
with the project. A minimum deposit of 1/2 the value of the order is
required when the order is placed. The balance is due when the order
is ready to ship. If the order is cancelled, you will be billed for
work completed to the date of cancellation. Please note that custom
pieces made to your specifications are not returnable.
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©1995 - 2009 The Secret Cove, a Division of Sun Treasures, Inc.